Privacy Policy

Last updated: [date to be set on publication]

This Privacy Policy explains how Hamel Building Technologies (“HBT,” “we,” “us” or “our”) collects, uses and shares information when you visit our website, contact us, apply to become an authorized dealer, or use the dealer portal and store (together, the “Site”). It does not cover building data processed by installed Aero products or the AeroConnect remote-access service, which are governed by the agreements for those products and services.

Information we collect

Information you provide

• Contact and quote requests. Your name, email address, company, phone number, state and message.
• Dealer applications. Company details (legal and trade names, website, address, business type, size and years in business), primary contact details (name, title, email and phone), requested territory, and business information such as markets served, product lines installed, annual volume, licenses, resale certificate details and how you heard about us.
• Dealer portal accounts. Name, business email address, job title, phone number and password for each user HBT sets up for an approved dealer. Passwords are stored only in hashed form.
• Orders. Products and configurations ordered, purchase order number, project name, notes, shipping address and method, tax-exemption status and order history.
• Communications. Support requests and other messages you send us.

Payment information

Membership fees and orders are paid through Stripe, our payment processor. You enter card or bank details directly with Stripe, which handles them under its own privacy policy. HBT does not receive or store full card numbers. Stripe sends us limited information, such as a customer reference, payment status, amounts, and the billing and shipping details needed to fulfill an order.

Information collected automatically

Our servers and hosting provider automatically record technical information such as IP address, browser type, pages requested and the time of each request. We also record the IP address used to submit a form or dealer application, and the IP address and browser used for each portal session. We use this information to operate and secure the Site and to prevent spam and abuse.

Information from others

We may also receive information from authorized dealers (for example, when a dealer refers a project to us), from references and public sources we check when reviewing a dealer application, and from Stripe.

Cookies

We use only cookies that are essential for the Site to work. When you sign in to the dealer portal, a session cookie keeps you signed in and helps protect your account; it expires when you sign out or after a limited period. We do not use advertising cookies or cross-site tracking. If you block cookies, you will not be able to sign in to the portal. Stripe’s hosted checkout page may use its own cookies for security and fraud prevention.

How we use information

• Respond to inquiries, quote requests and support requests.
• Review dealer applications, confirm territory availability and administer the dealer program.
• Create, authenticate and secure dealer portal accounts.
• Process membership fees and orders, including billing, sales tax, shipping and order updates.
• Refer inquiries to the authorized dealer for the relevant territory.
• Send transactional email about applications, accounts, orders and memberships.
• Operate, secure and improve the Site, and prevent fraud, spam and abuse.
• Comply with legal, tax and accounting obligations, and enforce our terms.

Transactional email

We send email through a third-party email service provider, which processes recipient addresses and message content on our behalf only to deliver our messages. We keep a copy of each email the Site sends in an internal log so we can confirm delivery and answer support questions.

How we share information

We do not sell personal information or share it for targeted advertising. We share it only as follows:

• Service providers. Companies that provide payment processing, email delivery, hosting and database services to us, which may use the information only to provide those services.
• Authorized dealers. Aero products are sold and supported through authorized dealers. When you contact us about a project, quote or product, we may share your contact details and inquiry with the authorized dealer for your territory so they can respond to your request.
• Dealer directory. For approved dealers, we may publish the business name, territory and business contact details in our public dealer directory.
• Legal and safety reasons. When required by law or legal process, or when we believe disclosure is needed to protect the rights, property or safety of HBT, our dealers, customers or others.
• Business transfers. In connection with a merger, acquisition, financing or sale of all or part of our business, subject to this policy.
• With your consent or at your direction.

Retention

We keep personal information only as long as needed for the purposes in this policy, including maintaining the dealer relationship, meeting legal, tax and accounting requirements, resolving disputes and enforcing agreements. As a guide, we keep order and payment records for [__] years, portal account information while the dealer is active plus [__] years, and contact inquiries and declined dealer applications for [__] years. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encrypted (HTTPS) connections, hashed passwords, role-based access controls and rate limits on sign-in and public forms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please tell us promptly if you believe your portal account has been compromised.

Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it, or to object to or restrict certain processing. To make a request, email sales@hamelbt.com. We will verify your identity before responding and may keep information the law requires or allows us to keep, such as order records. We will not discriminate against you for exercising your rights.

Children’s privacy

The Site is intended for businesses and building professionals. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Users outside the United States

The Site is intended for users in the United States, and information is processed in the United States.

Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date above and, for material changes, give additional notice, such as a notice on the Site or an email to dealer account holders.

Contact us

Send questions or requests about this policy or your information to sales@hamelbt.com, or write to Hamel Building Technologies, Attn: Privacy, [company address].