Support
Support that starts local and goes all the way to the factory.
Your authorized dealer knows your building. HBT's factory support team knows every line of Aero. Together they keep your system running.
Building owners & operators
Contact the authorized dealer who installed your system. They have your project records and can respond on site.
Find your dealer →Authorized dealers
Dealers reach HBT factory support through the dealer portal or by email for commissioning help, troubleshooting and escalations.
Dealer portal →Warranty & RMAs
Hardware returns are coordinated through the authorized dealer, who opens the RMA with HBT support.
Warranty policy →Report a security issue
Found a potential vulnerability in an Aero product? Email our security contact; we investigate every report.
security@hamelbt.com →Factory support
Dealers: open a support request.
Include the node ID (shown under Settings → Device), the firmware version and a description of the issue. Signed-in dealers can also reach us from the portal.